RETURNS
+ REFUNDS
What can be returned, how to start a return, and how refunds are issued.
Return window
Unopened merchandise in its original condition may be returned within 30 days of delivery. Start a return by emailing hello@awsm.market with your order number and the items you want to return. Returns sent back without being requested first may not be able to be processed.
Sealed trading card product
Sealed trading card product — booster packs, displays, cases, and decks — must be returned factory sealed and unopened, with all manufacturer seals and shrink wrap intact. Once a sealed product has been opened, its contents are random by design and it can no longer be returned or exchanged. Card pulls, hit rates, and print variation are determined by the manufacturer and are not grounds for a return.
Damaged merchandise
If an item arrives damaged, email us within 7 days of delivery with your order number and photographs of the outer packaging and the affected items. We will replace the item where a replacement is available, or refund it. Keep all packaging until the claim is closed. Related carrier steps are covered in the shipping policy.
Incorrect or missing items
If you receive the wrong item, or an item is missing from your shipment, contact us within 7 days of delivery. We will send the correct item or refund it, and we cover return postage on anything shipped in error. Please include photographs of what arrived so we can correct the packing record.
Condition of returned items
Returned merchandise must arrive in the condition it was sent, including original packaging and inserts. We may reduce or decline a refund on items returned with damage that occurred after delivery, or on sealed product returned with broken seals. Return shipping on a non-defective return is the customer's responsibility, and original shipping charges are not refunded.
Refunds
Refunds are issued to the original payment method once the return is received and inspected. Depending on your bank or card issuer, it can take several business days after the refund is issued for the funds to appear on your statement. We will email you when the refund is processed.
Cancellations
Orders can be cancelled for a full refund at any point before they ship. Once a shipping label has been created, the order must be handled as a return. Email us as soon as possible if you need to cancel.
Preorders
Preorders can be cancelled for a full refund before the item ships. If we cannot fulfill a preorder because of an allocation shortfall or a cancelled release, we refund it in full and tell you why. See the preorder policy.
Final sale
Items marked final sale on the product page are not eligible for return. Where an item is final sale, that is stated on its product page before purchase. Nothing in this policy limits rights you have under applicable consumer protection law.
Questions about this policy can be sent to hello@awsm.market, or through the support hub.