PREORDER
POLICY
Preordering reserves a copy of an upcoming release from the allocation we receive. This is how that works.
Estimated release dates
Release dates shown on a preorder listing are estimates published by the manufacturer or distributor. They are not guarantees from AWSM. We update a listing when we receive a revised date. Products are shipped after we receive them and have verified the shipment.
Delays and date changes
Manufacturers and distributors move street dates, and shipments to retailers can arrive later than announced. If a release is delayed, your preorder stays active at the price you paid and we email you with the revised timing. A delay does not change your right to cancel.
Allocations and shortfalls
On high demand releases, distributors allocate limited quantities to retailers. We accept preorders based on the allocation we expect to receive. If our allocation is cut and we cannot fulfill every preorder, we fill orders in the sequence they were placed and refund in full any order we cannot fill. We will tell you directly if your order is affected.
Payment timing
Preorders are paid at the time the order is placed unless a listing states otherwise. Your payment reserves the item at the listed price. If a manufacturer raises the price after your order is placed, we honor the price you paid.
Fulfillment timing
Preorders ship after the product arrives, is checked in, and is packed. Release week volume can add time to that. Tracking is emailed when the order ships, as described in the shipping policy.
Mixed and multi-date orders
An order containing both preorder and in-stock items ships complete when the preorder is ready, unless you ask us to split it. An order containing preorders with different release dates ships when the latest item arrives. Email us if you would rather have the in-stock items sent first — additional shipping may apply on a split shipment.
Cancellations
You can cancel a preorder for a full refund at any point before it ships. Email hello@awsm.market with your order number. Once a preorder has shipped, it is handled under the returns policy.
Refunds when we cannot fulfill
If a release is cancelled by the manufacturer, or we cannot obtain the product, we cancel the preorder and refund it in full to the original payment method. We do not substitute a different product without asking you first.
Product information
Preorder listings use information published by the manufacturer or distributor before release. Contents, packaging, artwork, and specifications are subject to change by the manufacturer. Where a listed detail changes materially before shipment, we update the listing and, if it affects your order, contact you.
Questions about this policy can be sent to hello@awsm.market, or through the support hub.